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Emerging Customer Experience Management Company Retention Express, Partners with Amplify Ventures
Amplify Car Wash Advisors launches new vertical, Amplify Ventures
SCOTTSDALE, Ariz. – Amplify Car Wash Advisors, a national mergers and acquisitions and capital advisory firm, announced the launch of a new vertical, Amplify Ventures, to bring cutting edge, innovative solutions to the car wash industry. Formed with the deliberate mission to be advocates for car wash owners and operators, Amplify Ventures has partnered with Retention Express, a customer experience management system tailored specifically for the car wash industry.
“Over the last five years, we’ve seen a major boom in technology and innovation,” said Chris Jenks, chief operating officer of Amplify Car Wash Advisors. “With such explosive growth in the car wash industry, there is no reason why car washing shouldn’t be at the forefront of utilizing such innovations. Through our partnership with Retention Express, we can help car wash owners improve operational efficiencies and maximize overall performance.”
Based in Atlanta, Georgia, Retention Express offers a premium white-labeled, outsourced solution for membership-driven car wash operators to deliver positive customer experiences while reducing churn. Retention Express combines the advantages of live support agents with intuitive automation to help owners close the loop with their members and customers across all customer touchpoints including phone, two-way live chat, monthly plan processing, and more.
“We are excited to partner with Amplify Ventures because we are aligned in our views and our mission of helping car wash owners and operators create greater value in their business,” said Bobby Thomson, founder of Retention Express.“Through this partnership we will be able to scale operations faster and expand our services, including reputation and review management, as well as help in revenue recovery of failed credit card payments. Membership churn can be a massive problem, and we are here to partner with owners to tackle it, use the data captured for actionable insights, and allow their on-site employees to focus on their primary roles.”
Amplify Ventures will continue to seek additional strategic partnerships with emerging technology companies that can provide innovative solutions to operational inefficiencies.
“When Bill [Martin] and I started Amplify Car Wash Advisors a few years ago, it was because we recognized a need for car wash owners to have more guidance when it came time to sell their business, take on a partner, or raise capital to grow,” said Jeff Pavone, partner at Amplify Car Wash Advisors. “Now we are expanding our firm’s services by partnering with leading companies who can offer car wash owners more resources and tools to further maximize the value of their business today that will continue to benefit them in the future.”
About Retention Express
Retention Express, headquartered in Atlanta, Georgia, provides membership- based car wash owners and operators a premium, white-labeled customer experience support solution that closes the loop with their customers across all inbound customer touchpoints. By providing members and customers with first-call resolutions, Retention Express can provide superior customer support, reduce churn, and increase customer satisfaction while alleviating pain points and inefficiencies for car wash staff. Owners gain valuable analytics and actionable insight from the voice of their customers. Retention Express currently operates across all five time zones, from Florida to Alaska. For more info, visit www.RetentionExpress.com.